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Marketing Information
- All marketing materials, including promotions and tariffs, will be fair, accurate, and transparent.
- Price comparisons will include all relevant charges, the period they cover, and the basis for comparison.
- We will not misrepresent our company or portray competitors negatively or inaccurately.
- Marketing efforts will not exploit customers’ inexperience or vulnerability, nor will we apply undue pressure.
- All terms and conditions for promotions will be clearly available on our website.
- An “opt-out” option will be provided on all marketing materials.
Doorstep and Telephone Marketing
- Sales agents will always identify themselves and carry company photo ID.
- We will not call or visit on Sundays, bank holidays, Christmas Eve, before 9 am or after 9 pm on weekdays, and after 7 pm on Saturdays, unless specifically requested.
- The purpose of the call or visit will be explained, and it will be terminated upon request.
- Agents receive regular training to ensure compliance with our Codes of Practice.
Email and SMS Marketing
- Marketing messages sent by email or SMS will clearly state our company name and provide a contact option.
- An option to unsubscribe from future marketing messages will be included, free of charge.
Customer Service Contact
- For any queries regarding our Customer Charter or Codes of Practice, customers can contact us via:
- Online contact form
it can be found at:
- Telephone
- Postal mail
Data Protection
- We respect customer privacy and data protection laws.
- Personal information will only be used for its intended purpose and protected against unauthorized access.
- Customers can exercise their data protection rights as outlined in our detailed Privacy Notices available on our website.
Complaints Procedure
- We aim to provide the best possible service. If customers are unhappy, they can contact our customer service team for resolution.
- Complaints can be escalated if the initial response is unsatisfactory.
- The Commission for Regulation of Utilities can be contacted for independent review if necessary.
Opting Out of Marketing
- Customers can opt out of marketing communications at any time by contacting us via phone, email, or SMS. Confirmation of removal from our marketing database can be provided upon request.
